Subject: Commendation Of Jeff Grundy and Service Technicians @ "Capital Ford Truck Shop" 5501 Market Street, Wilmington, NC

 

Dear Lee:

 

I am writing this letter to commend my Service Advisor, namely,  Jeff Grundy for the excellent job he always does for me at the "Capital Ford Truck Shop" at 5501 Market Street.  Jeff has been my Service Advisor since I bought my 2014 Ford Super Duty 6.7 Diesel and he is always knowledgeable, helpful and kind to me.  He is great about keeping me advised on the progress of my truck each and every time I come in for service.  In the past, he has also been very helpful to me over the phone when I have had to call him from out of state on questions and concerns I have had.  

 

I also want to commend your Service Technicians at the Market Street Truck Shop, namely, Tom, Chris and Zach for the excellent job they always do for me.  They are also friendly, helpful and kind and always take time to answer any questions I have for them. In my opinion they are excellent Technicians and Capital Ford is lucky to have them.

 

You can be justifiably proud to have employees like Jeff, Tom, Chris and Zach and I sincerely hope you can find time to thank them for a "job well done!"

 

------------------

Sincerely,

 

W. Porterfield




Customer Reviews

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Very smooth and pressure free experience
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Very smooth and pressure free experience. I enjoyed talking to the sales staff.
May 11 2015
Reviewed by Steve
Courteous, Neat and Knowledgable
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Michael Cooper was most courteous, neat and knowledgable about the Ford Edge and I as the customer am very happy and satisfied with the car. Michael should receive some sort of recoginition. He is an asset to Capital Ford of Wilmington. Mr. Terry
May 11 2015
Reviewed by Carol
Zeze Found It!
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George Zezefellis is great! Have bought several cars from him. Told him what I was looking for and he found it!
May 11 2015
Reviewed by Mary
Happy Customer
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I am happy with the support I received.
May 11 2015
Reviewed by Arun
Loved everything!
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Loved everything! The help, service, the salesman was awesome!
May 11 2015
Reviewed by Brittany
Outstanding
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Josh Barbour and Matt Decarlo were outstanding!
May 11 2015
Reviewed by Bill
Very Good ... Patient
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From the salesman to the finance person it was very good. The man, Kenny was so patient with us when we returned to get our "sync" lesson.
May 11 2015
Reviewed by Susan
Great Experience
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Great experience, wonderful selection of vehicles on the lot!
May 11 2015
Reviewed by Raymond
Recommended Capital Ford Lincoln
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ave recommended Capital Ford Linclon to a number of people who have commented on my new truck. Would absolutely drive the extra miles to buy another vehicle from Capital.
May 11 2015
Reviewed by Larry
New Expedition
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Mick McKoy was our salesman and he did a very good job of obtaining answers to our questions, and I had a lot of them! We purchased a 2011 Expedition and one of the requests I had was for a hardcopy printed 2011 brochure. Mick researched and searched for a brochure and was eventually able to find one. I know this is a small thing but it provides an example of how he followed up with each of our requests.
May 11 2015
Reviewed by Norman
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