Subject: Commendation Of Jeff Grundy and Service Technicians @ "Capital Ford Truck Shop" 5501 Market Street, Wilmington, NC

 

Dear Lee:

 

I am writing this letter to commend my Service Advisor, namely,  Jeff Grundy for the excellent job he always does for me at the "Capital Ford Truck Shop" at 5501 Market Street.  Jeff has been my Service Advisor since I bought my 2014 Ford Super Duty 6.7 Diesel and he is always knowledgeable, helpful and kind to me.  He is great about keeping me advised on the progress of my truck each and every time I come in for service.  In the past, he has also been very helpful to me over the phone when I have had to call him from out of state on questions and concerns I have had.  

 

I also want to commend your Service Technicians at the Market Street Truck Shop, namely, Tom, Chris and Zach for the excellent job they always do for me.  They are also friendly, helpful and kind and always take time to answer any questions I have for them. In my opinion they are excellent Technicians and Capital Ford is lucky to have them.

 

You can be justifiably proud to have employees like Jeff, Tom, Chris and Zach and I sincerely hope you can find time to thank them for a "job well done!"

 

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Sincerely,

 

W. Porterfield




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I had my Mercury Milan in for an issue. Lee was determined to figure out what it was for me. He took the time to listen to me and my concerns and came up with a great resolution! When my car was finished he took me out to my car and went over and showed me everything they fixed! Kudos to Lee!!!!!
Apr 16 2015
Reviewed by Beth
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